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Technical Writing Specialist

Job Description: Technical Writing Specialist

The Technical Writing Specialist is a detail-oriented individual who loves to get down to the nitty-gritty of explaining how complicated things work in an incredibly accessible way. The Technical Writing Specialist will create and maintain a variety of literature including but not limited to: help articles, videos, “frequently asked questions” pages, release notes, operating instructions, and how-to manuals to support our customers and internal staff with the proper usage and understanding of the products. The Technical Writing Specialist must be able to understand and synthesize complex information, and communicate that information to recipients with diverse professional backgrounds and varied skill levels.

During the product release process, the Technical Writer will work across teams to improve the end-user experience by creating and maintaining a repository of high-quality, thoroughly detailed, impeccably organized, and easily digestible support articles for use by both internal teams and the various levels of end-users we serve (ranging from beginner to advanced). The Technical Writing Specialist must be able to attain and maintain intricate knowledge of how the applications work, how they are intended to be used, and identify points of confusion for all Eduphoria applications. The Technical Writing Specialist reports to the Director of Customer Success.

Essential Responsibilities/ Functions

  • Work primarily with Product, Engineering, Professional Learning and Coaching, and Customer Success teams to obtain in-depth understanding of the product, requirements, and processes
    • Work closely with Product Managers and Engineering teams to obtain in-depth understanding of the software technical requirements and processes
    • Work closely with the Professional Learning and Coaching and Customer Success teams to obtain in-depth understanding of the customer impact and end-user functionality
  • Own the quality and completion of the following types of documentation:
    • How-to: These types of articles include the majority of content within the online help guide. Source teams include: Customer-facing teams and Engineering. Target audiences include: Internal teams, end-users. Documentation must be clear, detailed, and scaffolded to include all levels of audience. Graphic elements are embedded throughout the articles to highlight areas of focus and/or pain points.
    • Release: These types of articles are a subset of the online help guide. Source teams include: Product and Engineering teams. Target audiences include: internal teams, end-users. Documentation must be clear, detailed, and scaffolded to include all levels of audience. New features and changes are highlighted with short gifs and/or other graphic elements as necessary.
    • Technical: These types of documents are primarily internal and function to support stand-alone or unique customer offerings (ex: Remote Roster Tool, Active Directory and authentication tools, data project or 3rd party supporting documents etc). Although these documents are written for internal purposes, they may be a base for advanced support documents for the end-user. The Technical Writer Specialist will collaborate with primary source teams to complete technical documentation as needed. Target audiences include: Customer Success, Professional Learning and Coaching, Business, Engineering and Infrastructure.
  • Collaborate with customer-centric teams to design, maintain, and secure online help guide and in-app instructional guides, ensuring accessibility through organization of articles, clarity of content, and branded graphic elements.
  • Collaborate with Marketing team to ensure all publication standards are met by following established procedures to ensure brand consistency.
  • Ensure documentation is organized and updated through version control and management processes.
  • Contribute to our web presence to boost brand awareness by working with Learning Specialists, Coaches, and Marketing to create draft materials for publication.
  • Stay up-to-date with e-learning developments.

Required Skills and Experience

  • Bachelor’s degree in Technical Writing, English, Marketing, Digital Media, Journalism, Education or relevant field or relevant work experience
  • Proven work experience as a Technical Writer, Editor, or Content Creator
  • Excellent expository writing and verbal communication skills
  • Excellent problem solving skills
  • Understanding of adult learning and training
  • Knowledge of photo editing and diagramming software
  • Experience with visual communication principles
  • Familiarity with web design and content management systems
  • Ability to deliver high quality documentation, paying attention to details
  • Experience with Eduphoria software suite preferred, but not required

About Eduphoria!

We're a Texas-based company that loves making powerful and intuitive web-based software for K-12 educators so they can focus on spending more time with their students. Eduphoria! Inc. is an industry leader in K-12 software applications and customer support. While Eduphoria is a relaxed and fun-filled environment, this can make for a busy and noisy office at times. We are always looking for opportunities for employees’ personal and professional growth, both during and beyond the scope of the day-to-day work. We believe in creating a culture where everyone is learning, teaching, and growing.

Job Type: Full-time

Benefits:

  • Health insurance
  • Dental insurance
  • Paid time off
  • Flexible schedule
  • Parental leave
  • Professional development assistance

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