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Customer Support Manager

Customer Support Manager

Eduphoria's Customer Support help teachers, principals, and school administrators utilizing Eduphoria's software. Users contact our support teams when experiencing difficulty using our software or have questions on available options and features.

As a Customer Support Manager you will work closely to support the needs of Eduphoria's Tier 1 and Tier 2 support teams. Training, guiding, and growing our support team will be a big part of your day. Previous experience; managing a team or acting as a team lead is required.

WE HOPE YOU'RE READY TO...

  • Ensure workloads are balanced across teams and between team members
  • Work collaboratively with the teams to resolve or escalate issues quickly
  • Provide guidance when dealing with challenging situations
  • Ensure consistent and accurate information is shared and documented for the support teams
  • Assist with hiring, training, mentoring, and onboarding all support members

LOOKING FOR EXPERIENCE WITH...

  • Excellent interpersonal communication skills
  • Strong analytical and problem solving skills
  • Commitment to customer needs
  • Great organization and follow-up abilities
  • Work well with others in a busy, and sometimes noisy environment
  • Work in our Plano office: Monday-Friday 8AM - 5PM
  • Punctual and operate under minimal supervision
  • Experience with Eduphoria applications a PLUS (not a requirement)
  • The Customer Support Manager reports to the COO and has full access to all our departments to effectively resolve high priority concerns


BENEFITS

KEEP LEARNING

Get the books and learning resources you think will make you a better customer support specialist.

HEALTH INSURANCE

Choose between a Health Savings Account (HSA) or HMO plan.

401K

Prepare for your retirement with the help of company matching.

CELL PHONE

Your cell phone and service (up to $75/month) are on us.

JOIN THE TEAM

Thanks for looking! We're excited about where we're headed, and we hope you'll join us for the ride.

Contact us by e-mail at jobs@eduphoria.net, subject line "Customer Support: Your Name" and we'll get back to you soon!

WHAT TO INCLUDE

  • Name
  • Phone
  • Resume